Domain II · Identify Business Needs and Solutions · 26% of the exam
II.5 Determine ROI
Task 5 of Identify Business Needs and Solutions
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Enablers (verbatim, ECO)
PMI, ECO p. 5: enablers are "illustrative examples of the work associated with the task" and "not meant to be an exhaustive list but rather offer a few examples to help demonstrate what the task encompasses."
Ours: PMI's stems paraphrase one of these as a symptom; the right option is that enabler in PMI's words; the distractors are its siblings or a neighbouring task's enablers.
- Calculate expected benefits from AI solution implementation
- Estimate total cost of ownership including infrastructure and maintenance
- Develop business case with financial justification
- Establish metrics for measuring return on investment
- Create cost-benefit analysis for stakeholder decision-making
The rule
ROI compares expected benefit against total cost of ownership including operating cost, and only after the problem is validated.
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What to read
- Workbook p. 14-15 — Cost-Benefit Analysis
- Module 01 Lesson 19: Planning for AI Project Success; Lesson 24: Different Times to ROI; Lesson 25: Case Where ROI Was Not Established Up Front
- Leading and Managing AI Projects p. 19 — ROI and Key Metrics: Establishing Clear Success Criteria
Glossary terms in the enablers: return on investment